Support Center
we're here to help you succeed. find answers to common questions, get technical assistance, or reach out to our support team for personalized help with your digital marketing and web development needs.
contact support
multiple ways to reach us - choose what works best for you
video calls
screen sharing available
schedule via emaillive chat
coming soon
use email for nowsupport hours
response times
frequently asked questions
find quick answers to common questions about our services, processes, and policies
Project & Timeline
How long does a typical web design project take?
Most projects are completed within 1-4 weeks, though complex projects may take up to 10 weeks. Timeline depends on project scope, content availability, and feedback response time. We'll provide a detailed timeline during project planning.
What do I need to provide to get started?
We'll need your content (text, images, logos), access to any existing accounts or systems we're integrating with, and timely feedback during the project. We'll provide a detailed checklist specific to your project.
Can I make changes during the project?
Yes, we schedule mid-progress meetings for feedback and adjustments. Minor changes are typically included, while major scope changes may affect timeline and budget.
Technical
Do you provide website hosting?
Yes, we offer managed hosting services with 24/7 monitoring, regular backups, security updates, and technical support. This ensures optimal performance and security for your website.
Will my website be mobile-friendly?
Absolutely. All websites we create are fully responsive and optimized for mobile devices, tablets, and desktops. We test across multiple devices to ensure consistent performance.
Do you provide website maintenance?
Yes, we offer ongoing maintenance packages that include security updates, content updates, backup monitoring, and technical support to keep your website running smoothly.
SEO & Marketing
How long does SEO take to show results?
SEO is a long-term strategy. While some improvements may be visible within a few weeks, significant results typically take 3-6 months or longer, depending on competition and current website status.
Do you guarantee specific ranking results?
We don't guarantee specific rankings as search algorithms are constantly changing. However, we commit to following best practices and providing detailed reporting on your SEO progress and improvements.
Can you help with social media marketing?
Yes, we provide comprehensive social media marketing services including strategy development, content creation, posting schedules, and performance analytics across various platforms.
Billing & Payments
What are your payment terms?
For projects, we require 50% deposit to start, with the remainder due upon completion. Monthly services are billed in advance. All invoices are due within 15 days of receipt.
What payment methods do you accept?
We accept various payment methods including bank transfers, checks, and electronic payments. Specific payment options will be provided with your invoice.
Can I cancel my monthly service?
Yes, monthly services can be cancelled with 30 days written notice. Any outstanding invoices remain due, and we'll work with you to ensure a smooth transition.
technical support
managed hosting support
for clients using our managed hosting services, we provide 24/7 website monitoring, automatic backups, security updates, and rapid response to any technical issues or website downtime.
website issues
experiencing problems with your website? we can help diagnose and resolve issues including broken functionality, display problems, performance issues, and content management difficulties.
third-party integrations
need help with integrations like analytics, payment processors, email marketing tools, or social media platforms? we provide setup and troubleshooting support for various third-party services.
billing support
invoicing & payments
we handle billing through professional invoicing software to ensure accurate, timely billing and easy payment processing.
billing questions
have questions about an invoice, need a payment receipt, or want to discuss billing options? contact our support team and we'll resolve any billing-related concerns quickly and professionally.
client portal access
we're developing a client portal where you'll be able to view invoices, payment history, project status, and manage your account. this feature will be available soon - we'll notify all clients when it's ready.
helpful resources
knowledge base
comprehensive guides, tutorials, and best practices for digital marketing and website management (coming soon)
in developmentvideo tutorials
step-by-step video guides for using your website, content management, and marketing tools (available upon request)
contact us for specific tutorialsdocumentation
project-specific documentation and user guides provided with every completed project
included with all projectstraining sessions
personalized training sessions for your team on website management, analytics, and digital marketing strategies
schedule via supportblog & insights
stay updated with the latest digital marketing trends, SEO tips, and web development best practices through our blog. we regularly publish insights to help you make the most of your digital presence.
visit our blog →emergency support
website down or critical issues
if your website is completely down, experiencing security issues, or facing other critical problems that affect your business operations, contact us immediately for emergency support.
what qualifies as an emergency
emergency response commitment
for managed hosting clients, we monitor your website 24/7 and will proactively address many issues before they impact your business. emergency response times may vary for weekend and after-hours support, but we prioritize critical issues affecting business operations.
getting the best support
when contacting support, please include:
our support philosophy
we believe in providing clear, helpful communication and working with you to understand both the immediate issue and any underlying concerns. our goal is not just to fix problems, but to help you get the most value from your digital investments.
still need help?
can't find what you're looking for? our support team is here to help you succeed with personalized assistance for any questions or challenges.